Inside Sales

Sell effectively over phone, email and online channels in an inside sales role. This beginner program follows a practical, step-by-step approach — every module combines concept sessions with guided hands-on practice, so you build real, job-relevant skills in Inside Sales.

• Phone Selling
• Email Outreach
• CRM
• Sales Scripts
• Pipeline Management

• Understand the complete sales process
• Find and qualify the right prospects
• Deliver confident, structured sales pitches
• Handle objections and negotiate effectively
• Close deals and follow up professionally
• Use CRM tools to manage your pipeline

1. 01Inside Sales Basics
   • Role overview
   • Sales cycle
   • KPIs
2. 02Prospecting
3. 03Remote Selling
4. 04Objections & Closing
5. 05CRM

Curriculum may be updated to reflect current industry practices. Contact us for the latest syllabus.

• 1Sales pitch role-play assessments
• 2Lead generation & prospect list exercise
• 3CRM pipeline simulation

• Practical, scenario-based sessions
• Role-plays & live practice
• Real-world scripts & templates
• Communication & confidence building
• CRM tool exposure
• Interview preparation support

1. 01Concept sessions with clear, real-world examples
2. 02Guided hands-on practice after every topic
3. 03Assignments and regular skill assessments
4. 04Mini projects and a final real-time project
5. 05Mentor reviews, feedback and doubt clearing
6. 06Career preparation: resume, portfolio & mock interviews