Inbound Calling

Handle incoming customer calls efficiently, politely and professionally. This beginner program follows a practical, step-by-step approach — every module combines concept sessions with guided hands-on practice, so you build real, job-relevant skills in Inbound Calling.

• Call Handling
• Query Resolution
• Ticketing
• Customer Service

• Speak clearly and confidently on calls
• Handle inbound and outbound calls professionally
• Manage difficult customers calmly
• Convert enquiries into customers
• Follow up leads systematically
• Use CRM & call management tools

1. 01Inbound Basics
   • Greeting
   • Call flow
2. 02Understanding Needs
3. 03Resolution
4. 04Documentation
5. 05Quality

Curriculum may be updated to reflect current industry practices. Contact us for the latest syllabus.

• 1Mock inbound & outbound call sessions
• 2Call script creation exercise
• 3CRM call logging simulation

• Practical, scenario-based sessions
• Role-plays & live practice
• Real-world scripts & templates
• Communication & confidence building
• CRM tool exposure
• Interview preparation support

1. 01Concept sessions with clear, real-world examples
2. 02Guided hands-on practice after every topic
3. 03Assignments and regular skill assessments
4. 04Mini projects and a final real-time project
5. 05Mentor reviews, feedback and doubt clearing
6. 06Career preparation: resume, portfolio & mock interviews