Telecalling Training

Complete telecalling training — from call etiquette to conversion and follow-up. This beginner program follows a practical, step-by-step approach — every module combines concept sessions with guided hands-on practice, so you build real, job-relevant skills in Telecalling Training.

• Call Etiquette
• Voice Modulation
• Call Scripts
• Objection Handling
• CRM

• Speak clearly and confidently on calls
• Handle inbound and outbound calls professionally
• Manage difficult customers calmly
• Convert enquiries into customers
• Follow up leads systematically
• Use CRM & call management tools

1. 01Telecalling Basics
   • Role of a telecaller
   • Call etiquette
2. 02Voice & Communication
3. 03Call Scripts
4. 04Objections & Conversion
5. 05Follow-up & CRM

Curriculum may be updated to reflect current industry practices. Contact us for the latest syllabus.

• 1Mock inbound & outbound call sessions
• 2Call script creation exercise
• 3CRM call logging simulation

• Practical, scenario-based sessions
• Role-plays & live practice
• Real-world scripts & templates
• Communication & confidence building
• CRM tool exposure
• Interview preparation support

1. 01Concept sessions with clear, real-world examples
2. 02Guided hands-on practice after every topic
3. 03Assignments and regular skill assessments
4. 04Mini projects and a final real-time project
5. 05Mentor reviews, feedback and doubt clearing
6. 06Career preparation: resume, portfolio & mock interviews